Computers in the Workplace

in week 4 of TEC 101 Foundations of Information Technology & Literacy we went over Computers in the Workplace discussion which we goes over the functions of computers in your chosen industry, based on your current understanding of IT, your experience with that industry, and any additional research as necessary. Discuss why it is vital for employees in this type of environment to be computer savvy. Forecast how changes in computer hardware, operating systems, and networking will affect your selected industry over the next 10 years while taking into account historical computing trends.

Sales is the industry I've chosen because I now work in sales and have spent the last ten years in both sales and customer service.

All companies depend on computers to automate tasks because they have useful uses. The management of information for client sales is assisted by tools like CRM (customer relationship management) computer systems. For today's customer service to work, technology is essential. The ability to use technology to enhance customer service expands as more business goes online. The use of technologies like LIVE chat and chatbots allows users to receive assistance without having to leave their homes, saving time. "Live chat: 33% of clients like live chat the best," reports the Odondo blog. The benefit of live chat is immediate and convenient contact with call center agents.(Devins, 2023). The computer's ability to perform its job correctly is important for sales orders because without it, it will be difficult for us to enter orders and create orders for customers. Technology has also made it simpler for retail to manage their supply chains. Retailers can do a product search and complete a transaction from anywhere on the sales floor. 

Any piece of information, whether it is public or not, may be valuable to someone, including other people, businesses and organizations, according to chapter 7. Organizations may utilize information for their own purposes, which may be against a user's interests and potentially dangerous. (Vahid, F., & Lysecky, S. ,2019). Which brings us to chapter 8, where it is discussed how crucial computer literacy is to safeguard against hackers and those attempting to access corporate systems. This is why it is so crucial to safeguard client information and exercise caution when clicking links and opening emails. (Vahid, F., & Lysecky, S. ,2019). so,I think it's critical for those who work in sales and customer service to understand cybersecurity because it guards against attackers accessing private or sensitive information without authorization. Technology advancements like cloud services, and cell phones are becoming more and more important. As stated in chapter 8: A malicious security breach brought on by unauthorized access is referred to as a hacking incident. A hack is the most common type of breach. Software flaws or human error may be the cause of such breaches.(Vahid, F., & Lysecky, S. ,2019).

As businesses already use video calls for everything, I believe that over the next ten years, there will be an increase in face-to-face video communication in the sales industry which brings me to my next prediction: since there is a technique to statistically measure the success of customer service, decisions will become more data-driven. Without such, it is impossible to determine whether the new program is working properly. So, as businesses continue to use service technology, their customer service teams will depend much more on evaluating the effectiveness of these projects.

References

Devins, B. (2023, February 17). The importance of technology in customer service. Odondo. https://odondo.co/blog/the-importance-of-technology-in-customer-service/Links to an external site.

 

Vahid, F., & Lysecky, S. (2019). Computing technology for all. zyBooks